Terms & Privacy

Terms and conditions of use

Your use of this website and the documents, files and other information available through it is subject to the following terms and conditions, as amended by us from time to time. Use of and access to this website does not of itself create a client relationship between yourself and Counterpoint Consulting (Counterpoint) and where such an arrangement does exist it is governed by separate off-line terms of engagement.

If you require advice on a specific area of Counterpoint’s services please contact us at info@counterpointconsulting.co.uk. The content on this website is for general information only and it is provided to the public free of charge, it does not constitute advice and must not be relied upon as such to make any decisions. For that reason users should seek specific advice about any matters.

All electronic links to any part of this site require the consent of Counterpoint Consulting. Please email requests to info@counterpointconsulting.co.uk. Where consent is not obtained we reserve the right to remove any link at anytime.


This website is provided by Counterpoint Consulting Limited, a limited company registered in England and Wales under company number 243 1695 11, whose registered office is at First Floor Offices, 2A Highfield Rd, Ringwood, Hampshire, BH24 1RQ

  1. References on this website and in these terms and conditions to:

    1. “Counterpoint Consulting”/”Counterpoint” or “we” or “our” or “us” shall mean Counterpoint Consulting Ltd and/or its affiliated undertakings; and

    2. “You” or “your” shall mean the user of this website. If you are accessing or using this website in your capacity as an employee, director, officer, partner or agent of a corporate or unincorporated entity “you” and “your” shall refer to you and such entity and you represent that you are authorised to accept these terms and conditions on behalf of such entity and agree to be personally bound by these terms and conditions.

  2. Whilst Counterpoint Consulting endeavours to ensure that content on the website is accurate at the date of publication, no warranties or representations are given as to its accuracy, completeness, reliability, suitability or quality. Content may subsequently be superseded and Counterpoint gives no guarantees that contents will be updated after the date of publication. As such, Counterpoint accepts no responsibility for the accuracy, completeness, reliability, suitability or quality of any content on the website and to the fullest extent permissible by law, Counterpoint excludes all liability for any loss or damage caused by using or relying upon the content appearing on this website. In particular, we will not be liable to you or any third party for any consequential loss or damage including any financial loss, loss of profit, revenue or business.

  3. Counterpoint Consulting and our suppliers own the intellectual property rights in the software that runs this website. Save to the extent expressly permitted by applicable laws, you must not copy, modify, download, distribute, decipher, de-compile interfere with or attempt to interfere with that software without our written consent.

  4. We cannot guarantee that this website and its document delivery system will operate in accordance with your expectations or will be error free. If you are aware of any error on this website, please contact us by email atinfo@counterpointconsulting.co.uk and we will endeavour to correct it.

  5. We make no claims that any material contained on the website can be lawfully viewed or downloaded outside of the United Kingdom. Access to materials may not be legal by certain persons or in certain countries. If you are accessing the website from outside the United Kingdom, you do so at your own risk and are responsible for compliance with laws in your jurisdiction.

  6. Counterpoint Consulting will virus check documents and files before they are posted on this website. However, we cannot guarantee that documents or files downloaded from this website will be free from viruses. Accordingly, for your own protection, you must use virus-checking software when using this website. You must not post or provide to us via this website, any document or file which you believe may contain a virus. You must virus check any document or file which you intend to post or provide to us via this website. We exclude to the fullest extent permitted by law, all liability in connection with (a) any damage or loss caused by errors, computer viruses, other malicious code or harmful components originating or contracted from the website and (b) any interruptions in your access to the website.

  7. You may only use this website for lawful purposes. You must ensure that any document, file or other information that you intend to post to our website or provide to us via this website does not contravene any applicable laws or contravene any person’s legal rights and you must not post or upload anything indecent, obscene, abusive, libellous or defamatory. We do not monitor or edit documents or files posted or provided to us by other persons for posting on this website and accordingly we do not accept any responsibility for their content or for any damage or loss you may suffer. You hereby acknowledge and agree that you are solely responsible for the form, content and accuracy of any documents or files that you post on the website. We reserve the right to remove material from this website that infringes these rules.

  8. If you decide to access any third-party websites, including any of our partner suppliers linked to this website, you do this entirely at your own risk. Counterpoint provides these links merely as a convenience and the inclusion of such links does not imply that Counterpoint endorses or accepts any responsibility for the content or use of such web sites. You may be subject to the terms of use applicable to such third-party sites.

  9. If you would like to link to the website, you may only do so on the basis that you link to, but do not replicate, the website, and subject to the following conditions:

    1. You do not remove, distort or otherwise alter the size or appearance of the Counterpoint Consulting logo;

    2. You do not create a frame or any other browser or border environment around the website;

    3. You do not in any way imply that Counterpoint Consulting is endorsing any products or services other than its own;

    4. You do not misrepresent your relationship with Counterpoint Consulting nor present any other false information about Counterpoint Consulting;

    5. You do not otherwise use any Counterpoint Consulting trademarks displayed on the website without express written permission from Counterpoint Consulting;

    6. You do not link from a website that is not owned by you; and

    7. Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

  1. Counterpoint Consulting expressly reserves the right to revoke the right granted in this clause 10 for breach of these terms and to take any action it deems appropriate.

  2. You shall fully indemnify Counterpoint Consulting for any loss or damage suffered by Counterpoint Consulting or any or any of its group companies for breach of clause 10.

  3. By accessing this website, you agree that you will access its contents solely for your own use. You may print out a single hard copy of any part of the content of this website (other than documents, files or other information contained in the restricted areas which are subject to particular terms set out under the Restricted Areas section) for your use in accordance with these terms and conditions.

  4. Except as expressly permitted by paragraphs 10 and 13, you may not (except to the extent required in order to use this website in accordance with these terms and conditions) copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, delete or show in public any part of this website or systematically extract material from this website or any document available through it, create any derivative works from it or in any other way exploit commercially all or any part of this website or any document available through it without the prior written permission of Counterpoint Consulting.

  5. We reserve the right to vary or amend these terms and conditions from time to time. Any changes shall take effect upon posting to this website.

  6. Any dispute arising between you and Counterpoint Consulting in relation to this website shall be governed by English law and you submit to the exclusive jurisdiction of the English courts for the purposes of any such dispute.

  7. If any of these terms and conditions is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect:

    1. the legality, validity or enforceability in that jurisdiction of any other term or condition which shall continue to have full force and effect; or

    2. the legality, validity or enforceability in other jurisdictions of that or any other term or condition which shall continue to have full force and effect.

  8. A person who is not a party to these terms and conditions may not enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

  9. No waiver of any of these terms and conditions shall be valid unless provided in writing by Counterpoint Consulting.

  10. The trade marks, logos and trade names displayed on the website (“Marks”) are the property of Counterpoint Consulting or other third parties. You are not permitted to download, copy, modify or use the Marks without the prior written consent of Counterpoint Consulting or such third party who may own the Marks. The design and layout of the website is protected by copyright, database right, design rights and other similar laws and may not be copied or imitated in whole or in part.

  11. If you are accessing this website in the course of a business the express provisions of these terms are in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.

Data Protection and Confidentiality 

  1. Counterpoint Consulting acknowledge that any contact, payment and application details you provide us (as defined under the subscription and enquiry sections) (“your information”) is confidential. Counterpoint Consulting will maintain the confidentiality of and protect your information in accordance with Counterpoint Consulting’s normal procedures and English law.

  2. As part of Counterpoint Consulting’s quality control and with the objective of providing you with enhanced services we may monitor the use of this website and record your email address and/or IP address. This information is collected for Counterpoint Consulting’s internal purposes only and shall not be disclosed to any other organisation except as required by law. We may use “cookies” to collect this information and track your use of this website. For more information about “cookies”, please see our Cookies Policy. If you do not agree you can choose to not receive a cookie file by enabling your web browser to refuse cookies or to prompt you before you accept a cookie.

  3. Counterpoint Consulting may use your application data (as defined under the subscription and enquires sections) and contact details for the purposes of recruitment or marketing, respectively, as more fully described under Careers and Marketing. We may use information obtained about you from monitoring your use of this website solely for internal purposes including website performance, evaluation of website use and the creation of marketing reports at Counterpoint Consulting to aid future marketing of information about Counterpoint Consulting and Counterpoint Consulting’s services. Data collected by monitoring will be aggregate, no personal or sensitive personal data will be used other than for the purpose for which it was originally obtained.

  4. Your information may be controlled and processed by any of Counterpoint Consulting’s different place of work/offices. You acknowledge and agree that the location of our place of work/offices may change from time to time and that Counterpoint Consulting may acquire other places of work/offices in any number of other countries or territories at any time, any one or more of which may act as a controller of and/or process your information. Counterpoint Consulting will not disclose your data to any other third party unless required to do so by law or regulators.

  5. You acknowledge and agree that we may from time to time transfer any of your contact details and/or application data overseas to any office of Counterpoint Consulting or of any of our affiliates, agents or appointed representatives. While Counterpoint Consulting will ensure your information is processed in accordance with these terms and conditions you may not have rights under data protection legislation in those jurisdictions equivalent to those under English law. Please do not send us any personal data if you do not want that information to be processed by Counterpoint Consulting Ltd in the ways described in these terms and conditions as by providing your information to us you agree and consent to us processing it in this way.

  6. You have the right to access and the right to rectify your personal data whether submitted as an application for a post at Counterpoint Consulting or otherwise by sending us a written request to info@counterpointconsulting.co.uk

  7. Occasionally third parties may provide storage services to us. In those circumstances those third parties shall be required to enter into a confidentiality agreement on no less stringent terms than found in these terms and conditions and to process your data solely in accordance with our instructions.


From time to time we may use any of the information you submit to us, including personal data, to provide you with marketing information about Counterpoint Consulting.

We may contact you from time to time for this purpose by email, post or telephone. By sending your information to us you agree and consent to us contacting you in this way. You may withdraw this consent at any time by contacting us at info@counterpointconsulting.co.uk

Careers/Work for Us

  1. You may have the option to submit information, including career applications to us via the Counterpoint website.

  2. In acknowledging an application Counterpoint Consulting is not verifying the content, accepting the application or making any offer of employment or engagement. Counterpoint Consulting is not obliged to accept any applications.

  3. Counterpoint Consulting will process your application data for the sole purposes of considering applications and recruitment, and not for any “direct marketing” purposes. We will retain your application data for up to 12 months following receipt of your application. If you would prefer us not retain your application data for this period for consideration in relation to any appropriate vacancies that may arise, please contact us by email at info@counterpointconsulting.co.uk

  4. Counterpoint Consulting is an equal opportunity employer (in accordance with applicable legislation) and does not discriminate on the grounds of gender, ethnic origin, age, religion, sexual orientation, non-disqualifying physical or mental disability or any other basis covered by local legislation. All employment related decisions are made entirely on merit.

Restricted Areas 

  1. Counterpoint Consulting may provide a variety of services to clients and third parties online which are accessible only with a username and password. These services are governed by separate terms and conditions.

  2. Access to the Restricted Areas is restricted to authorised persons. If you believe you have been granted access to any document or file by mistake, please leave the Restricted Area immediately and contact us by email atinfo@counterpointconsulting.co.uk as soon as possible. Please also contact us by email at info@counterpointconsulting.co.uk if we have notified you that you are permitted to access a Restricted Area but are unable to obtain access to it.

  3. The Restricted Areas should only be accessed using a computer linked to a secure network environment.

  4. You must not allow any other person to use your username, password or other login details. If you believe someone else knows your login details, please contact us by email at info@counterpointconsulting.co.uk

  5. In the case of certain Restricted Areas we will supply you with temporary login details which must be changed on your first accessing the Restricted Area. The login details should be at least 8 characters in length, including characters, numbers and at least one uppercase letter. You should not choose details that may be easily identifiable by others. Login details should be changed regularly and not less than once every 6 weeks.

  6. We reserve the right to remove you from the authorised list of users for any Restricted Area of this website at any time.

  7. Restricted areas of the site will not allow the same user to be logged in on two devices at the same time. If the user fails three login attempts, they will be locked out from the restricted area for 15 minutes. If this happens three times, the user will be locked out for 24 hours and Counterpoint Consulting will be notified.

  8. The information, documents and files hosted on the Restricted Areas are confidential and may be privileged. You must not distribute the documents and files hosted in these areas except to persons authorised by Counterpoint Consulting to read them. If you believe that you may have been granted access to information, a document or a file by mistake you must not download it, copy it, use it for any purpose or disclose its contents to any other person. Where you are subject to a separate agreement or undertaking (such as a confidentiality agreement) then such agreement or undertaking shall apply in addition to and, in the case of conflict or inconsistency, in priority to these terms and conditions.

  9. You shall not obtain or attempt to obtain unauthorised access to a Restricted Area or to a Restricted Area other than that which has been identified as being available to you through the logins and passwords notified to you or to any other area of Counterpoint Consulting’s computer system or network nor will you attempt to evade our authentication or security procedures nor assist, encourage or permit any other person to do any of the above things.

  10. You should be aware that some of the documents, files and other information may contain personal data subject to applicable data protection legislation. You must not use that data contrary to such legislation. To the extent that your jurisdiction does not have in force data protection legislation at least as stringent as that applying in England from time to time you undertake to treat such personal data as if it were subject to the legislation applying in England from time to time to the extent it is more stringent.

  11. Counterpoint Consulting shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of unauthorised use or possible unauthorised use of your login details or of a breach of security.

  12. Subject to 11 above, Counterpoint Consulting shall not be liable for any loss or damage whatsoever resulting from your use of a Restricted Area other than in accordance with these terms including but without limitation any special, consequential or indirect loss, any loss of profit or goodwill, any loss of data or for any business or economic loss arising out of the use of or the inability to use a Restricted Area. On this basis you agree that these terms, and in particular the limits on our liability and obligations, are fair and reasonable.

  13. If you are accessing a Restricted Area to use the services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of services. These statutory rights will not be affected by any statement contained in these terms and conditions.

  14. Subject to the additional terms set out below, in relation to the documents and files contained on the restricted access Counterpoint Network Platform, you may print out a single hard copy of any part of the content of this area

Further support and enquiries

Contact us at info@counterpointconsulting.co.uk

HR Insight Terms & Conditions


This document sets out Counterpoint Consulting’s (Counterpoint’s) terms and conditions with regards to the HR Insight tool. This policy applies to all clients who invest in and access HR Insight.

It establishes Counterpoint’s commitment to adhering to privacy legislation and recognises that the protection and use of personal data is crucial to maintaining the confidence of clients in its operations.

It is designed to ensure that:

  • Responsible use of personal data is at the heart of everything we do

  • Counterpoint is compliant with its statutory obligations under the General Data Protection Regulation, Data Protection Act 1998, Privacy and Electronic Communications Regulations 2003 and related privacy laws

  • Counterpoint upholds its moral and legal obligations to protecting the privacy and confidentiality of its clients

  • Counterpoint’s and our client’s reputations are not damaged

By making payment to subscribe to HR Insight you are automatically agreeing to our HR Insight terms and conditions.

Counterpoint reserves the right to vary or amend these terms and conditions in the future. These will be communicated to clients who have invested in HR Insight.


Personal data: Any information which – directly or indirectly – relates to an identified or identifiable living individual.


Payment to the tool is based on a 12-month subscription that is non-refundable. Your subscription and agreement to these terms automatically renew each year, unless you give us at least two months’ notice in writing to Counterpoint that you would like to cancel your subscription.

Payment is direct via the Counterpoint website or by invoice and includes VAT.

Database metrics

For the first 40 organisations who sign up to HR Insight, Counterpoint will produce a report that shows how your organisation performs against the best and average database metrics.

After 40 organisations have signed up to HR Insight, Counterpoint will share the full anonymised metrics.

Data Collection

On sign up to HR Insight, a member of the Counterpoint Team will send you a data capture form to collect your organisations’s HR data for our database. This will then be transferred to our central database and will be accessed by other Counterpoint clients who have also invested in the Tool to benchmark their HR landscape.

All client data is fully anonymised by the Counterpoint Consulting Team in the database through the use of a unique client ID number, ensuring that any other organisations using the HR Insight tool database are not able to identify your specific business.

Counterpoint reserves the right to share the anonymised database metrics with third parties.

Database Review and Maintenance  

The Counterpoint database will be reviewed regularly by Counterpoint’s Data Protection Officer to ensure that it meets required security needs and that the database is kept up to date.

Access to the database will be limited to a discreet number of Counterpoint Team members only.

Data is held on our database for three years, after which it is securely destroyed. This includes clients who have ‘unsubscribed’ to HR Insight if it is less than three years.

Counterpoint information and data will be stored and maintained under Counterpoint’s Data Storage Policy. When handling information, staff will ensure that they take appropriate measures to protect information in line with the Counterpoint Information Security Policy and related guidance.

Should the client object to the processing of their personal data, Counterpoint reserves the right to cancel their HR Insight subscription and the client investment to the tool will not be refunded.

Property Rights  

The HR Insight database and any associated HR Insight materials remain the property of Counterpoint. Any information held in the HR Insight database must not be stored in any other location unless approved and authorised by the Counterpoint Director.

The Counterpoint Director reserves the right to audit adherence to this.

Restriction to Access Database

Counterpoint maintains the right to monitor, and restrict, access to the database and HR Insight resources to protect Counterpoint and other clients should it need to at any time.

Support & Advice

For any queries regarding this policy please get in touch at info@counterpointconsulting.co.uk